Your rights

Switzerland

Switzerland uses Eurotax as a transparent valuation baseline, which you can challenge with market evidence. The independent Ombudsman for Private Insurance offers free mediation — often the required first step before legal action.

Legal framework

Versicherungsvertragsgesetz (VVG) · Swiss Code of Obligations (OR)

Your key rights

  • Eurotax baseline valuation

    Most total-loss settlements in Switzerland start from a Eurotax valuation. You can challenge this with comparable listings from autoscout24.ch, comparis.ch and dealer adverts.

  • Lower total-loss threshold

    Swiss insurers typically declare a total loss when repair cost exceeds 60–65% of actual cash value — lower than many neighbours, which means more cars get written off.

  • Free Ombudsman for Private Insurance

    The independent Ombudsman offers free mediation and is often a required first step before suing. They can pressure insurers into improved offers.

  • Ambiguity favours the insured

    The VVG requires exclusions to be unambiguous. Any lack of clarity is construed against the insurer.

  • Formal demand letter

    If negotiations stall, a lawyer can issue a Mahnung — a legally binding demand letter — which often unlocks an improved settlement without going to court.

Time to act

2 years from the insured event (5 years for liability insurance)

Article 46 VVG — most claims have a 2-year limitation; certain liability matters extend to 5 years. Limitation can be interrupted by formal action.

Ombudsman
Ombudsman of Private Insurance and SUVA

Free, neutral mediation. Often a required step before litigation.

Last reviewed: 2026-04

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Switzerland — Your rights | Valofair